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E-mail ross@bluetartan.com

 Ross Souter

Objective

To obtain an applications engineering position in a data storage company whereas I can put to use my background in storage area networking whilst growing my current skill set learning new technology.

Work experience

2007-present   Xyratex International, Inc.                              San Jose, CA

Field Applications Engineer (Account Engineer)

     Position requires building and sustaining customer/partner relationships, assessing their requirements, assisting them to integrate and support products throughout their respective lifecycles and managing the majority of pre-sales support issues.

     Track customer issues completely and effectively via company databases, working closely with internal company resources to drive customer technical issues to resolution and complete satisfaction.  Provide feedback and input to regional and corporate management.

     Develop, refine, present detailed product presentations, new product training and general knowledge transfer material as required.  Drive qualification of Xyratex products per customer expectations and storage requirements.

     Possess willingness to take a call from customers and/or Xyratex employees, on a best effort basis, anytime.  Carrying a Blackberry mobile device and being available most hours of the day is required, as is extensive travel domestic and abroad.

     Must have working knowledge of storage related protocols and industry wide applications, with respect to SAS/SATA, fibre channel, RAID, disk drive interfaces and error recovery mechanisms, and server hardware and software.  OS knowledge to include Windows Server 2003 R2, Linux variants such as SLES10 and RHEL5 and UNIX based Solaris 10.

2004-2007      Xyratex International, Inc.                              San Jose, CA

Software Test Engineer

     Perform test role for HW/SW fibre channel and ATA RAID storage products using Linux/Windows environment and customer supplied automated test scripts.

     Configure test beds of Network Appliance Filers, test servers and Xyratex storage boxes (SATA/PATA SBODs, FC - JBODs) to qualify next generation RAID storage products.

     Mirror customer environments for defect reproduction, patch verification and testing of developmental release candidate builds whilst communicating efforts/results with development team in US/UK using online test tracking and defect management systems.

     Communicate effectively with US OEM management team and UK-based test group to efficiently focus on customer driven product deliverables, including quality, product enhancements, and support.

2001-2004      Brocade Communications Systems, Inc.        San Jose, CA

Software Quality Assurance Engineer

     Responsible for product test execution and functionality verification of FC switches, including HW & SW and surrounding SAN environment.

     Designed and implemented SAN test beds for product test and sustaining support, including Host Bus Adapters, JBOD & RAID storage devices, and various FC media/cabling (SWL, LWL Copper).

     Replicated customer defects in a lab environment and communicated findings to development and support, creating additional test cases as required and verifying patches across all SW/HW platforms.

     Worked with OEM management teams to incorporate product PRD requirements and frequent MRD changes into the product test cycle to support the OEM product qualification testing procedures.

     Involved with efforts to reduce redundancy testing by utilizing scripting and automated test suites to efficiently qualify sustaining SW patches.

2000-2001      Brocade Communications Systems, Inc.        San Jose, CA

Engineering Procurement Lead

     Responsible for ordering, tracking and negotiating the purchase of high-end lab equipment utilized in FC testing & development support. 

     Facilitated the purchase of a $15 million SAN lab built around FC switches, HBAs, high-end servers and JBOD/RAID storage devices.

     Coordinated the setup of purchased SAN equipment into working lab environments to support individual engineering R & D product needs.

     Managed relationships with suppliers to help prioritize shipments and consistently maintain competitive pricing.

1999-2000      Brocade Communications Systems, Inc.        San Jose, CA

Service and Support Specialist

     Performed RMA repairs of fibre channel switches, parts procurement, inventory control, and order entry/repair processing.

     Outsourced manufacturing and service repair inventory to contract manufacturer, performing end-of-life planning and supervised the repair process design for RMA management.

     Liaison for RMA order processing and service repair contract tracking.

     Worked with contract manufacturer to bring down repair costs and turn-a-round times to increase level of customer satisfaction across all accounts, such as OEMs, third-party resellers, and direct end users.

1997-1999      Brocade Communications Systems, Inc.        San Jose, CA

Logistics Coordinator

     Responsible for establishing the shipping and receiving stockroom and inventory control procedures for a start-up technology corporation having in-house manufacturing and RMA processing. 

     Duties included inventory management, parts kitting to manufacturing, RMA management, shipping/receiving, transportation contracting, and managing trainees.

1996-1997      Cisco Systems                                         Santa Clara, CA

RMA Shipping Supervisor

     Managed a team of six individuals responsible for outgoing shipments for a RMA processing operation. 

     Daily tasks included cycle counting, inventory control and reporting, logistics coordination, RMA/RTV repair management and worldwide customer repair order fulfillment.

Education

1992-1996      West Valley College                                      Saratoga, CA

General Education Certificate

     Brocade fibre channel SAN design & management

     Knowledge of Host Bus Adapters (Emulex, JNI, Qlogic)

     Familiarity with storage (JBODs and RAIDs, various manufacturers)

     Experience with Microsoft NT, 2000, XP, 2000/2003Server, general Linux 9.0 & Solaris 8.0, LANs and SANs, setups and debug

     Remedy Defect Management Software (Bug Tracking)

     HP OpenView and AdventNet SNMP Testing Tools

     Oracle Management Systems (Order Entry and Inventory Control)

     General ClearCase and Test Expert automation knowledge

     Interests in Information Technology and home audio/video systems

 

 

 

 

 

 

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This site was last updated 03/11/08